Fiscal Edge Limited (“Fiscal Edge”, “Company”, “we”, “us” or “our”) provides innovative fiscalization, e-invoicing, and compliance solutions that empower businesses to automate invoicing, tax reporting, and payment processes seamlessly. Our services include Smart Invoice integration, real-time fiscal reporting, and our enterprise-grade invoicing and business management platform, EdgeCore. 

At Fiscal Edge, we are deeply committed to protecting the privacy, security, and integrity of our users’ personal and business data. We uphold transparency, accountability, and confidentiality in all our data handling practices. This Privacy and Cookie Policy (“Privacy Policy”) explains how we collect, use, store, share, and safeguard personal data from our Website Visitors, Fiscal Edge Users, Clients, and Vendors (“Data Subjects”) who interact with our products and services. 

This policy applies to our website, EdgeCore platform, and all related applications, services, and tools (collectively, our “Services”). 

While our solutions are primarily designed for businesses and organizations (“Clients” or “Merchants”), we recognize that individual users may engage with us directly or indirectly through these businesses. We are committed to responsibly processing personal data for everyone involved. In most cases, Fiscal Edge processes personal data on behalf of Clients as a service provider or “Data Processor.” We do not control and are not responsible for the privacy practices of our Clients. If you are a customer of a Fiscal Edge Client, please review that Client’s privacy policy and direct any privacy inquiries to them. 

This Privacy Policy does not apply to third-party websites, platforms, or services not owned or controlled by Fiscal Edge, including those operated by our Clients or partners. It applies exclusively to all systems, operations, and processes within the Fiscal Edge environment that involve the processing of personal data. 

When you use or opt in to any of our Services or products—such as EdgeCore, Smart Invoice, or our Fiscalization API—we may process your data for specific purposes, including providing, maintaining, and improving the Services. We may also share necessary data with trusted subprocessors and partners strictly to deliver these Services. 

Fiscal Edge processes all personal data in accordance with globally recognized data protection principles, including those outlined in the EU General Data Protection Regulation (GDPR), the OECD Guidelines on the Protection of Privacy and Transborder Flows of Personal Data, and the African Union Convention on Cyber Security and Personal Data Protection (Malabo Convention). 

We adhere to the following universal principles of data protection: 

• Personal data is processed fairly, lawfully, and transparently. 
• Personal data is collected for specified, explicit, and legitimate purposes, and is not further processed in ways incompatible with those purposes. 
• Personal data is adequate, relevant, and limited to what is necessary for the intended purpose. 
• Personal data is retained only for as long as necessary to fulfill the purpose for which it was collected. 
• Personal data is accurate, complete, and kept up to date. 
• Personal data is processed securely to prevent unauthorized access, loss, destruction, or misuse. 

Fiscal Edge maintains a strong culture of data ethics, security, and compliance. We are accountable for our data processing activities, maintain clear records, respond promptly to user requests and complaints, and comply with all applicable global and regional privacy regulations. 

We handle your data with professionalism, transparency, and care—ensuring that your trust in Fiscal Edge remains well placed as we continue to grow and serve businesses across borders.

1. Data We Collect and How We Use It

Fiscal Edge collects and processes personal and business data necessary to deliver, improve, and secure our services. We only collect data that is relevant and proportionate to the purpose for which it is processed, and we handle all information in line with the data protection principles described in Section 1. 

1.1. Categories of Data We Collect

We may collect the following categories of data: 

A. Personal Identification Information

• Full name
• Email address 
• Phone number 
• Business or company name 
• Role or job title 
• Postal or business address 
• Identification documents (where required for verification or regulatory compliance) 

B. Business and Transactional Information

• Company registration details 
• Tax Identification Numbers (TIN, VAT, or equivalent) 
• Invoice, payment, and transaction records 
• Fiscal reports or receipts generated through our platform 
• Customer and supplier details uploaded or created by Clients 

C. Technical and Usage Data 

• Device and browser information 
• IP address and geolocation data 
• Login credentials (encrypted) 
• Platform activity logs 
• Error reports and diagnostics data 

D. Communication Data

• Messages, emails, or inquiries sent to our support or contact channels 
• Feedback, reviews, or survey responses 
• Meeting notes or correspondences with Fiscal Edge representatives 

E. Cookies and Analytics Data

• Data collected via cookies, beacons, and similar technologies to improve user experience, measure traffic, and personalize content. 

1.2. How We Use the Data

Fiscal Edge uses the data collected for the following lawful and legitimate purposes: 

1. Service Delivery and Account Management
   - To provide users with access to Fiscal Edge platforms (such as EdgeCore and Smart Invoice). 
   - To set up, verify, and manage accounts for Clients and their teams. 
   - To enable the creation, tracking, and reconciliation of invoices and fiscal reports. 
2. Compliance and Regulatory Obligations 
   - To comply with fiscal and taxation regulations in the countries where we operate. 
   - To meet anti-money laundering (AML) and Know Your Customer (KYC) requirements. 
   - To maintain accurate financial and audit records in compliance with applicable laws. 
3. Service Improvement and Customization
   - To analyze usage patterns, improve user experience, and enhance platform performance. 
   - To develop new features and refine existing services based on user feedback and analytics. 
4. Security and Fraud Prevention
   - To detect and prevent unauthorized access, fraud, misuse, or other harmful activity. 
   - To safeguard user accounts, business data, and platform integrity. 
5. Customer Support and Communication
   - To respond to inquiries, provide technical assistance, and resolve service-related issues. 
   - To communicate important updates, policy changes, and new feature releases. 
   - To send service-related or promotional information (with your consent). 
6. Legal and Contractual Obligations
   - To protect Fiscal Edge’s legal rights and respond to lawful requests from regulatory or law enforcement agencies. 
   - To enforce contractual terms and conditions where applicable. 

1.3. Legal Basis for Processing 

We process personal data based on one or more of the following lawful bases: 

• Consent: Where you have voluntarily provided consent for us to process your data. 
• Contractual Necessity: Where processing is required to fulfill an agreement or service you have requested. 
• Legal Obligation: Where processing is necessary to comply with tax, fiscal, or other legal requirements. 
• Legitimate Interest: Where processing is necessary for our legitimate business interests and does not override your fundamental rights and freedoms. 

1.4. Data Minimization and Retention 

Fiscal Edge ensures that all data collected is adequate, relevant, and limited to the purpose for which it was obtained. We retain personal data only for as long as necessary to fulfill the purposes outlined above or as required by applicable laws. Once the retention period expires, personal data is securely deleted or anonymized. 

2. Cookies and Tracking Technologies

Cookies are small text files stored on your device when you visit a website or access an online platform. They help the website remember your preferences, activities, and settings to enhance your browsing experience over time. 

When you visit our website[](https://fiscaledge.net/) or use our platforms such as EdgeCore, we use cookies and similar technologies to: 

• Recognize returning users and improve user experience. 
• Customize content and services to your preferences. 
• Collect analytics data to understand how our platforms are used. 
• Enhance security and prevent fraudulent activity. 
• Deliver relevant content, updates, and advertising. 

We may collect certain information through cookies, including your IP address, device type, browser version, operating system, and information about how you interact with our website or apps. This information helps us improve platform performance, maintain system integrity, and optimize user engagement. 

Cookies do NOT usually contain information that personally identifies you, but personal data that we store may be linked to information obtained from cookies for operational or security purposes. 

2.1. Types of Cookies We Use

We use several categories of cookies on Fiscal Edge platforms: 

• Essential Cookies: Required for the website or application to function correctly (e.g., authentication and security). 
• Performance Cookies: Help us understand how users interact with our website to improve navigation and usability. 
• Functional Cookies: Remember your preferences such as language or display settings. 
• Analytics and Marketing Cookies: Used to analyze user behavior, measure engagement, and deliver targeted content or advertisements. 

You can learn more about the specific cookies used on our website in our Cookies Table, available upon request. 

2.2. Managing Cookie Preferences

Most internet browsers are set to accept cookies by default. You can manage or refuse cookies by adjusting your browser settings. However, please note that disabling essential cookies may limit certain features or functionalities of our website or platform. 

Depending on your browser, you can find cookie management settings using the links below: 

• Google Chrome 
• Mozilla Firefox 
• Safari 
• Microsoft Edge 
• Opera 

2.3. Use of Tracking Pixels (Google and Meta) 

Fiscal Edge uses Google Analytics and Meta (Facebook) Pixel technologies to better understand how visitors engage with our website and to improve the relevance of our communications.  

• Google Pixel helps us track website activity (such as pages visited and actions taken) to optimize our services and ad relevance. 
• Meta Pixel allows us to measure the effectiveness of our campaigns, reach relevant audiences, and improve user experiences. 

Pixels do not store personal information directly. Instead, they rely on cookies to function and gather aggregated usage data. Both Google and Meta pixels are integrated with our cookie management system to ensure tracking occurs only after the necessary user consent has been obtained.

2.4. Controlling Tracking Technologies 

You can control how tracking pixels and cookies are used through the cookie consent banner on our website. Additionally: 

• To limit Meta Pixel tracking, you can adjust your “Off-Facebook Activity” settings or log out of Facebook when not in use. 
• To limit Google tracking, use browser extensions or settings that block third-party cookies and activate the “Do Not Track” feature. 

Fiscal Edge uses cookies and tracking technologies responsibly — only to enhance your experience, improve service quality, and maintain compliance with global privacy and data protection regulations. 

3. How We Share and Protect Your Data

Fiscal Edge respects the confidentiality of all personal and business data entrusted to us. We do not sell, rent, or lease user data to third parties. However, to effectively deliver our services and maintain operational efficiency, we may share limited data under strict conditions with authorized partners, service providers, and regulatory bodies as described below. 

3.1. Data Sharing 

We may share your personal or business data in the following circumstances: 

A. With Authorized Service Providers (Subprocessors)

Fiscal Edge partners with carefully selected third-party vendors who perform essential functions such as: 

• Cloud hosting and data storage 
• Payment processing and financial reconciliation 
• Customer support and communication tools 
• Platform analytics and performance monitoring 
• Security and fraud prevention 

All subprocessors are bound by strict confidentiality and data protection agreements to ensure your information is processed securely and in accordance with this Privacy Policy. 

B. With Business Partners and Affiliates

In cases where Fiscal Edge operates jointly with affiliates or business partners (such as ERP or POS integration partners), relevant data may be shared only to deliver the specific service or functionality you have requested. These partners are required to uphold equivalent data protection standards. 

C. With Regulatory and Government Authorities

Where required by law, we may disclose data to tax authorities, financial regulators, or law enforcement agencies to comply with legal obligations, audit requirements, or lawful requests. 

D. During Corporate Transactions

If Fiscal Edge is involved in a merger, acquisition, or asset transfer, data may be shared as part of the transaction process, provided that the receiving entity agrees to respect this Privacy Policy. 

E. With Your Consent

In all other cases, your personal data will only be shared with third parties when you provide explicit consent. 

3.2. International Data Transfers 

Because Fiscal Edge operates in multiple countries—including Zambia, Zimbabwe, Nigeria, and Tanzania—your data may be transferred and processed across national borders. 

Whenever we transfer personal data internationally, we ensure that: 

• The receiving country or entity has adequate data protection standards consistent with global frameworks such as the EU General Data Protection Regulation (GDPR). 
• Appropriate safeguards (such as Standard Contractual Clauses or Data Processing Agreements) are in place to protect your data. 
• The transfer is necessary for contract fulfillment or legal compliance. 

Fiscal Edge remains accountable for ensuring that all cross-border data transfers are conducted securely and lawfully. 

3.3. Data Security and Safeguards 

Fiscal Edge employs a combination of administrative, technical, and physical security measures to protect personal and business data from unauthorized access, alteration, loss, or destruction. These include: 

• End-to-end encryption for data transmission and storage 
• Secure cloud infrastructure with limited access controls 
• Multi-factor authentication and password protection 
• Regular system updates and security audits 
• Continuous monitoring for suspicious or unauthorized activity 

3.4 Personal Data Breach

At Fiscal Edge, we take the protection and confidentiality of personal data very seriously. We have implemented robust security and administrative measures to prevent data breaches and unauthorized access to personal information. However, in the unlikely event of a data breach, Fiscal Edge has established clear procedures for identifying, reporting, and managing such incidents.

Fiscal Edge maintains a comprehensive Data Breach Response Procedure to handle any incident involving the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data that is transmitted, stored, or otherwise processed. 

If you become aware of any breach of personal data or suspect that your account credentials have been compromised, please contact our Data Protection Officer (DPO) immediately so we can take prompt action to protect your data and secure your account.

When Fiscal Edge becomes aware of a personal data breach, we will notify the affected individuals and relevant data protection authorities in accordance with applicable laws and regulations. The notification will include the following details:

1. A description of the nature of the data breach, including the categories of personal data affected. 
2. The likely consequences of the data breach. 
3. The measures taken or proposed by Fiscal Edge to address the breach and mitigate its potential adverse effects.

Fiscal Edge will notify affected individuals without undue delay, and no later than 72 hours after becoming aware of the breach, except in exceptional circumstances that justify a delay. All breaches will be documented, and such records will be made available to the relevant authorities upon request.

We encourage all users and clients to take reasonable precautions to protect their accounts and data—such as using strong, unique passwords, keeping login information confidential, and promptly reporting any suspicious activity.

Fiscal Edge will report any breach that is likely to result in a risk to the rights and freedoms of individuals to the relevant authority within 72 hours of discovery, in full compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other regional privacy frameworks.

In the event of a data breach, Fiscal Edge will promptly assess the situation, take corrective action, and notify affected users and relevant authorities as required by applicable laws. 

3.5. Confidentiality Obligations 

All Fiscal Edge employees, contractors, and service providers are bound by confidentiality agreements and trained in data protection best practices. Internal access to personal data is strictly controlled and granted only to individuals who need it to perform their job functions. 

3.6. Your Responsibilities 

While Fiscal Edge implements strong security measures, users also play a role in maintaining data protection. We encourage you to: 

• Use strong, unique passwords for your accounts. 
• Keep login credentials confidential. 
• Log out from shared or public devices. 
• Report any suspicious activity to Fiscal Edge Support immediately. 

Fiscal Edge remains committed to upholding the highest standards of security and confidentiality. Every piece of data we process—whether personal or business-related—is handled with integrity, care, and respect for privacy.

4. Storage Limitation

We will retain your information for the following periods:

• As long as reasonably necessary for providing our services to you.
• For the duration your account is active (if applicable) and we have your consent.
• For the period needed to comply with our legal and statutory obligations.
• As needed to verify your information with a financial institution.

Fiscal Edge is legally and operationally required to retain certain data to process transactions, issue refunds, prevent and detect fraud, and comply with applicable financial and regulatory laws across the countries where we operate.

In accordance with data protection and anti-money laundering laws, Fiscal Edge retains transaction-related information — including customer and beneficiary names, addresses, identification numbers, transaction amounts, currencies, and related correspondence — for a defined period after the completion of each transaction or the termination of a business relationship.

While retention timelines may vary by jurisdiction, our general policy aligns with international standards such as the General Data Protection Regulation (GDPR) and regional laws. Typically, this means that Fiscal Edge retains transactional and identification records for a minimum of five (5) to seven (7) years, or longer if required by law or for legitimate business purposes.

Upon expiration of the applicable retention period, Fiscal Edge will securely delete, anonymize, or pseudonymize any personal data held, ensuring it cannot be reconstructed or linked back to you.

This Privacy Policy continues to apply even after our relationship with you ends. We may retain personal data as necessary to establish, exercise, or defend legal claims, comply with audits, or meet regulatory obligations. Additionally, Fiscal Edge may keep de-identified information indefinitely for analytical or statistical purposes — for example, to understand service usage trends and improve our systems — provided such data can no longer identify any individual.

5. Your Choices and Rights

At Fiscal Edge, we value and respect your privacy and data protection rights. In line with global data protection laws — including the General Data Protection Regulation (GDPR), Nigeria Data Protection Act (NDPA), and other applicable regional frameworks — individuals whose personal information is held by Fiscal Edge are entitled to exercise the following rights:

1. Right of Access:
   You have the right to request access to the personal data Fiscal Edge holds about you. Upon verification of your identity, we will provide a copy of your data, along with information on how and why it is processed. You can make this request by emailing our Data Protection Officer (DPO) at dpo@fiscaledge.net.
2. Right to Information:
   You have the right to be informed about how your personal data is collected, used, shared, and protected, including the safeguards in place when your data is transferred across borders.
3. Right to Rectification:
   You may request correction or update of any inaccurate, incomplete, or outdated personal data we hold about you.
4. Right to Erasure (Right to be Forgotten):
   You can request that Fiscal Edge deletes your personal information where there is no lawful reason for us to continue retaining or processing it.
5. Right to Restrict Processing:
   You may request that we temporarily suspend the processing of your data in specific circumstances, such as when you contest its accuracy or object to our legitimate interest in processing it.
6. Right to Data Portability:
   You have the right to request the transfer of your personal information from Fiscal Edge to yourself or a third party, where technically feasible.
7. Right to Object:
   You may object to our processing of your personal data for direct marketing or where processing is based on legitimate interests. Fiscal Edge will respect your decision unless there are compelling legal grounds to continue processing.
8. Right to Withdraw Consent:
   Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
9. Right to Lodge a Complaint:
   If you believe your data protection rights have been violated, you have the right to file a complaint with the relevant Data Protection Authority in your jurisdiction (e.g., Nigeria Data Protection Commission, Zambia Data Protection Unit, or the appropriate supervisory authority in your country of residence).

6. Submitting a Grievance (Standard Notice to Address Grievance – SNAG)

If you believe your privacy rights have been infringed, you may submit a Standard Notice to Address Grievance (SNAG) to Fiscal Edge. The SNAG is a formal complaint form that allows you to request internal resolution before escalating the matter to a data protection authority. 

You may submit your SNAG:

• By email: dpo@fiscaledge.net (Subject: SNAG) 
• Or through any of our physical offices.

Our Data Protection Officer will review and respond to your request within 30 days of receipt. If unresolved, you may escalate the complaint to the relevant supervisory authority in your jurisdiction.

Fiscal Edge remains committed to ensuring transparency, accountability, and the protection of your personal data across all countries of operation.

7. Compliance with Children’s Privacy

Our Services are all directed to people at least 18 years old or older.

We do not knowingly collect any “personal data” from anyone under 18 without valid parental consent. If we become aware that we have collected such personal data without parental consent, we will take reasonable steps to delete it as soon as possible.

8. Changes to This Privacy Policy

We may need to update, modify or amend our Privacy Policy as our technology evolves and as required by law. If we materially change how we use or share personal data previously collected from you through our Services, we will provide notice or obtain consent regarding such changes as may be required by law. The Privacy Policy will apply from the effective date provided on our website.

9. Policy Violations

Any violation of this Privacy Policy should be brought to the attention of the Data Protection Officer (details below) for appropriate sanctioning and treatment.

10. Contact Fiscal Edge’s Data Protection Officer (DPO)

If you have any questions relating to this Privacy Policy or would like to find out more about exercising your data protection rights, please reach out to our DPO via email at dpo@fiscaledge.net.